SCREEN Training Frequently Asked Questions

  1. Who is eligible to receive a SCREENER ID?
  2. Does my certification ever expire?
  3. If I have lost my SCREENER ID card, how can I get a copy?
  4. Will one training certify me to complete both the SCREEN and H/C PRI assessments?
  5. Should I take SCREEN training, H/C PRI training, or BOTH?
  6. How do I pay for the SCREEN Training?
  7. Our facility cannot use a credit card for payment of the training. Do you accept checks?
  8. Can my facility be invoiced for the training?
  9. How can our facility enroll multiple people at once?
  10. Where do I find the receipt for my purchase of the training?
  11. I forgot my password to PHTC Online and cannot log in. How do I access my account?
  12. I am from a facility; how can I confirm that an employee or potential employee is a certified SCREENER?
  13. Where is the training's posttest located?
  14. What happens if I don't pass the posttest?
  15. How do I access my SCREENER ID card after I complete the training?
  16. What should I do if I have questions about using or completing the SCREEN assessment instrument at my facility?
  17. How do I find out about Level II evaluation / PASRR?

Who is eligible to receive a SCREENER ID?

Any professional with demonstrated skills in assessing psychosocial situations, including but not limited to registered nurses, social workers, and discharge planning professionals, may take the SCREEN training and receive a SCREENER ID.

Back to top

Does my certification ever expire?

if you took the SCREEN training prior to May 2009, you need to retake it to receive a new and valid SCREENER ID.

Back to top

If I have lost my SCREENER ID card, how can I get a copy?

Please complete the Reissue Request form. Reissued ID cards will be emailed to recipients on a weekly basis upon confirmation of previous participation in training.

Back to top

Will one training certify me to complete both the SCREEN and H/C PRI assessments?

No. The SCREEN and H/C PRI Trainings / Certifications are two distinct certifications for different purposes.

Back to top

Should I take SCREEN training, H/C PRI training, or BOTH?

The Center for Public Health Continuing Education cannot advise you on which training you need. Please read the description of each training for more information:

If you are still unsure, contact your facility or your supervisor for clarification.

Back to top

How do I pay for the SCREEN Training?

The SCREEN Training costs $275.00 per person. You can pay with a credit card or Institutional Check (personal checks are not accepted). Once you set up your PHTC Online account and click the “Enroll” button for your desired training, you will asked to pay via credit card, or using a Transaction ID provided by UAlbany if you paid by check (see next question).

If you also enroll in the H/C PRI training, that training has its own fee that must be paid at the time of enrollment.

Refund Policy: Refunds are allowed up to 30 days from the date of purchase, provided you have not begun your training. To request a refund, please contact us to request a refund and include your purchase receipt and the reason for your requested refund. There is a $25 processing fee for all refunds.

Back to top

Our facility cannot use a credit card for payment of the training. Do you accept checks?

Yes, checks from companies / institutions are accepted. Checks must be payable to the University at Albany and mailed to:

Attn: CPHCE TRAINING
University at Albany
1 University Place, GEC-202
Rensselaer, NY 12144

Amount: $275.00 per trainee

Please provide with the check:

  • The training being purchased (SCREEN Training, in this case)
  • The name, email address, and phone # of a point-of-contact at your facility

One or more Transaction IDs will be emailed to the provided address with information on how learners can enroll in and access the training. You must provide an email address and the other information noted above with your check. Learners will not be able to access the training until the check has been processed and the Transaction IDs have been sent—immediate access to training is only available by paying with a credit card.

There is a $20 charge for returned checks.

Back to top

Can my facility be invoiced for the training?

If your facility requires an invoice to make payment, please contact us to request an invoice.

Back to top

How can our facility enroll multiple people at once?

We can accept payment for multiple trainees via credit card or check on a case-by-case basis. Please contact us to arrange payment.

Back to top

Where do I find the receipt for my purchase of the training?

If you pay online with your credit card, you will receive an email from the University at Albany (coned@albany.edu) with the heading “Notification of Payment.” This email serves as the receipt for this purchase.

Preview of a receipt email with 'Notification of Payment' heading

Back to top

I forgot my password to PHTC Online and cannot log in. How do I access my account?

You can use the website's Forgot Your Username or Password? feature.

Back to top

I am from a facility; how can I confirm that an employee or potential employee is a certified SCREENER?

Certified SCREENERS are provided a SCREENER ID card when they are certified and should be able to provide it upon your request.

Back to top

Where is the training's posttest located?

After you complete the training material and evaluation, you will automatically be given access to the posttest.

Back to top

What happens if I don't pass the posttest?

You have up to three (3) attempts to pass the posttest with a score of 80% or above. After three unsuccessful attempts, there is a $25.00 processing fee to retake the exam, which provides three more attempts.

Back to top

How do I access my SCREENER ID card after I complete the training?

Your SCREENER ID will be available immediately upon successful completion of the training and posttest. If you completed the training on PHTC Online, log in to your account, select Completed Trainings, locate the SCREENER Training, and select “Open Certificate.” The Assessor ID card will be available as a button above the certificate.

Back to top

What should I do if I have questions about using or completing the SCREEN assessment instrument at my facility?

Please direct questions about how to use or complete the SCREEN assessment instrument to the New York State Department of Health.

Back to top

How do I find out about Level II evaluation / PASRR?

The NYSDOH has contracted with Maximus to provide support for Level II / PASRR referrals. Please visit their page for New York PASRR Tools and Resources to find user tools, the referral and intake forms, and an explanation of the process.

Back to top