The "Messenger Chronicles: Effective communication strategies for difficult conversations" presents a new framework for communication in difficult situations. This framework shifts focus away from managing "difficult" people towards an understanding of the process of difficult conversations and accepting responsibility for one's own performance. Through realistic situations and real-world conversations, learners will experience communication strategies and practical techniques in context.
It is recommended that you take these courses in the order they are listed, because the earlier courses in the series provide a foundation for the courses later on. At the end of the series, learners will be more aware of their individual communication performance and able to strive for higher levels of performance.