The "Messenger Chronicles: Effective communication strategies for difficult conversations" presents a new framework for communication in difficult situations. This framework shifts focus away from managing "difficult" people towards an understanding of the process of difficult conversations and accepting responsibility for one's own performance. Given realistic situations and real-world conversations, learners will experience communication strategies and practical techniques in context.
The "Messenger Chronicles" is organized into a number of modules that simulate realistic conversations. Many of the conversations are split into three sections: Read, Think and Analyze. Learners will read a conversation and then will be asked to think about certain aspects of the conversation by answering questions or engaging in activities. Further information can be gained from an interactive analysis of the conversation.
This series includes the following courses:
- Messenger Chronicles: Intro and 4Cs
- Messenger Chronicles: Flex Time Fiasco
- Messenger Chronicles: Be Prepared!
- Messenger Chronicles: Managing Stress and Time
- Messenger Chronicles: Moving Towards Synergy
It is recommended that you take these courses in the order listed above as the content from courses in the beginning of the series provides a foundation for the courses later in the series.
At the end of completing all 5 courses, learners will be able to become more aware of their individual communication performance and strive for higher levels of performance.
"Flex Time Fiasco" is the second course in this series. At the end of this course, you will be able to:
- Describe strategies for effective conversations.
- Analyze conversations in terms of content, context, conduct, and character.
Continuing Education Credits
Credits available until September 30, 2020.
Contact Hours in Nursing Continuing Education
The University at Albany School of Public Health is an Approved Provider of continuing nurse education by the Northeast Multi-State Division, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.
This offering is approved for 0.5 nursing contact hours.
Continuing Medical Education Credits
The School of Public Health, University at Albany is accredited by the Medical Society of the State of New York (MSSNY) to provide continuing medical education for physicians.
The School of Public Health, University at Albany designates this enduring material for a maximum of 0.5 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
New Jersey Public Health CE Credits
This activity is sponsored by the Rutgers School of Public Health, and has been approved by the New Jersey Department of Health. This program is designated for the participant to receive 0.5 CE credits. Approval number: CE #12470
To receive NJPH Credits for this course, please email your certificate of completion to Carl Donaldson, firstname.lastname@example.org
Generic Continuing Education Credits
0.5 hours of Generic Continuing Education Credits.
- Training launched: April 2010
- Estimated time: .5 hours
- Free and open to the public
The planners and course authors have no financial arrangements or affiliations with any commercial entities whose products, research or services may be discussed in this activity. No commercial support has been accepted for this activity.