The Messenger Chronicles:
Introduction & The Four Cs

The "Messenger Chronicles: Effective communication strategies for difficult conversations" presents a new framework for communication in difficult situations. This framework shifts focus away from managing "difficult" people towards an understanding of the process of difficult conversations and accepting responsibility for one's own performance. Given realistic situations and real-world conversations, learners will experience communication strategies and practical techniques in context.

The "Messenger Chronicles" is organized into a number of modules that simulate realistic conversations. Many of the conversations are split into three sections: Read, Think and Analyze. Learners will read a conversation and then will be asked to think about certain aspects of the conversation by answering questions or engaging in activities. Further information can be gained from an interactive analysis of the conversation.

This series includes the following courses:

  • Messenger Chronicles: Intro and 4Cs
  • Messenger Chronicles: Flex Time Fiasco
  • Messenger Chronicles: Be Prepared!
  • Messenger Chronicles: Managing Stress and Time
  • Messenger Chronicles: Moving Towards Synergy

It is recommended that you take these courses in the order listed above as the content from courses in the beginning of the series provides a foundation for the courses later in the series.

At the end of completing all 5 courses, learners will be able to become more aware of their individual communication performance and strive for higher levels of performance.

Learning Outcome

As a result of this activity the learner will enhance their knowledge and competence of the four elements of controlled conversations.


"Intro and the 4Cs" is the first course in this series. At the end of this course, you will be able to:

  • List the four aspects of communication (content, context, conduct and character) for which individuals are responsible.

Continuing Education Credits

CNE Credits offered until March 23, 2025. CME, CPH, NJPH, Other Credits offered until September 30, 2026.

The University at Albany School of Public Health is approved with distinction as a provider of nursing continuing professional development by the Northeast Multistate Division Education Unit, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.

This offering is approved for 0.25 nursing contact hours.

The nursing contact hour(s) expire: 3/23/2025.

The School of Public Health, University at Albany is accredited by the Medical Society of the State of New York (MSSNY) to provide continuing medical education for physicians.

The School of Public Health, University at Albany designates this enduring material for a maximum of 0.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This event is sponsored by School of Public Health, University at Albany, an approved provider of CPH Renewal Credits by the National Board of Public Health Examiners.

This offering is approved for 1.0 Certified in Public Health Renewal Credits.

Participants who successfully complete this educational program will be awarded 0.5 NJ Public Health Continuing Education Contact Hours (CEs). The Rutgers School of Public Health Center for Public Health Workforce Development has been approved by the New Jersey Department of Health as a provider of New Jersey Public Health Continuing Education Contact Hours (CEs).
To receive NJPH Credits for this course, please email your certificate of completion to Kendra Julien,

0.25 hours of Generic Continuing Education Credits.

  • Training launched: April 1, 2010
  • Estimated time: .25 hours
  • Training is free and open to the public

The planners, moderator, and presenters do not have any financial arrangements or affiliations with any ineligible companies whose products, research, or services may be discussed in this activity.

No commercial funding has been accepted for this activity.