Mastering the Roles of Supervision

This training:

  • Introduces the concept of the Competing Values Framework
  • Describes the often competing roles associated with being an effective supervisor
  • Explains the levels of mastery of a skill
  • Provides strategies for assessing and monitoring your progress through the levels of supervisory mastery


The training consists of two modules. The first module introduces the Competing Values Framework and the associated supervisor roles. Each role is explained briefly, through simulated conversations with "real" supervisors.

The second module asks and answers the question, "What is mastery?" A number of self-assessment tools and interactive elements help you to chart your course to becoming the best supervisor you can be!

A blog is available at the end of the course, for you and other participants to share your experiences with the course and supervision in general!

Supervising New York State

Content for this course was adapted, with permission, from "Supervising New York State: A Framework for Excellence," written by Sue R. Faerman, Ph.D.; Robert E. Quinn, Ph.D.; Michael P. Thompson, Ph.D.; and Michael R. McGrath, Ph.D. Copyright 1990 New York State Governor's Office of Employee Relations.

Please note: the book is not available outside of the New York State Governor's Office of Employee Relations.

Learning Outcome

As a result of this activity the learner will enhance their knowledge and competence in tools and strategies necessary to develop and assess the levels of mastery within the supervisory role.


After completing the course, the learner will be able to:

  • Describe the competing values framework.
  • Identify the eight potentially conflicting roles played by supervisors.
  • Prioritize roles most appropriate for a supervisor to employ given a situational challenge.
  • Describe the five steps to mastery.
  • Assess personal challenges, identify areas for further development and develop a plan for change.
  • Describe the importance of self knowledge and assessment in understanding the impact of one's behavior on others.

Continuing Education Credits

CNE Credits offered until February 28, 2022. CHES and CME credits offered until June 30, 2023.

Sponsored by the School of Public Health, University at Albany, SUNY, a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES®) and/or Master Certified Health Education Specialists (MCHES®) to receive up to 2.0 total Category I contact education contact hours. Maximum advanced-level continuing education contact hours available are 2.0. Continuing Competency credits available are 2.0. Provider ID# 99086.

There is a $10.00 fee for this credit (debit/credit card only), payable at the end of the training.

The University at Albany School of Public Health is approved as a provider of nursing continuing professional development by the Northeast Multistate Division, an accredited approver of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

This offering is approved for 2.0 nursing contact hours.

The School of Public Health, University at Albany is accredited by the Medical Society of the State of New York (MSSNY) to provide continuing medical education for physicians.

The School of Public Health, University at Albany designates this enduring material for a maximum of 2.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This event is sponsored by School of Public Health, University at Albany, an approved provider of CPH Renewal Credits by the National Board of Public Health Examiners.

This offering is approved for 2.0 Certified in Public Health Renewal Credits.

This activity has been approved by the New Jersey Department of Health. This program is designated for the participant to receive 2.5 CE credits. Approval number: CE #11399
To receive NJPH Credits for this course, please email your certificate of completion to Carl Donaldson,

2.0 hours of Generic Continuing Education Credits

  • Training launched: August 1, 2007
  • Estimated time: 2 hours
  • Training is free and open to the public

The planners and course authors have no financial arrangements or affiliations with any commercial entities whose products, research or services may be discussed in this activity. No commercial support has been accepted for this activity.