Health Literacy & Public Health:
Strategies for Addressing Low Health Literacy

Starting on these dates, PHTC Online will charge a nominal fee for these Continuing Education credits for this training:

  • Certified in Public Health (starting 10/5/21)
  • Contact Hours in Nursing Continuing Education (starting 10/5/21)
  • Continuing Medical Education Credits (starting 10/5/21)

You must complete the training and request these credits before the date indicated to receive the CE credit at no cost. The training's content will continue to be available for free.

An updated version of this training launched on March 30th, 2021.

This training, second in a series, provides practical techniques for addressing literacy issues in spoken and written communications. Be sure to first complete Health Literacy & Public Health: Introduction as the information in this second module builds upon the fundamentals and concepts provided in the first module.

Learning Outcome

As a result of this activity the learner will enhance their knowledge and competence in strategies for addressing low health literacy.


After completing the course, the learner will be able to:

  • List techniques to improve health communication.
  • Define plain language.
  • Describe why we use the universal precautions for health literacy.
  • Describe communication barriers.
  • Consider social and emotional communication challenges.
  • Consider individuals' attitudes towards a topic.
  • Identify how to find reliable health information on the Internet and on social media.
  • Review best practices that will help you design written materials.

Continuing Education Credits

CNE Credits offered until February 28, 2022. CHES, CME, and CPH credits offered until March 31, 2024.

Sponsored by the School of Public Health, University at Albany, SUNY, a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES®) and/or Master Certified Health Education Specialists (MCHES®) to receive up to 1.0 total Category I contact education contact hours. Maximum advanced-level continuing education contact hours available are 0. Continuing Competency credits available are 1.0. Provider ID# 99086.

There is a $5.00 fee for this credit (debit/credit card only), payable at the end of the training.

The University at Albany School of Public Health is approved as a provider of nursing continuing professional development by the Northeast Multistate Division, an accredited approver of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

This offering is approved for 1.0 nursing contact hours.

The School of Public Health, University at Albany is accredited by the Medical Society of the State of New York (MSSNY) to provide continuing medical education for physicians.

The School of Public Health, University at Albany designates this enduring material for a maximum of 1.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This event is sponsored by School of Public Health, University at Albany, an approved provider of CPH Renewal Credits by the National Board of Public Health Examiners.

This offering is approved for 1.0 Certified in Public Health Renewal Credits.

This activity has been approved by the New Jersey Department of Health. This program is designated for the participant to receive 1.0 CE credits. Approval number: CE #10504
To receive NJPH Credits for this course, please email your certificate of completion to Mitchel Rosen,

1.0 hours of Generic Continuing Education Credits.

  • Training launched: June 1, 2006
    Last updated March 30, 2021
  • Estimated time: 1 hour
  • Training is free and open to the public

The planners and course authors have no financial arrangements or affiliations with any commercial entities whose products, research or services may be discussed in this activity. No commercial support has been accepted for this activity.