Performance Measurement



Performance Measurement is one part of the Performance Management Series and provides a basic overview of Capacity, Process and Outcome Measures in developing an effective performance measurement process.


At the end of this tutorial you will be able to:

  1. Define Capacity, Process and Outcome Measures.
  2. Identify characteristics of a good performance measure.
  3. Identify the role measures play toward achieving a larger public health standard.


Originally launched May 2013

Estimated Time to Complete

1 hour


Free and open to the public.

Technical Requirements

A modern web browser such as Microsoft Internet Explorer or Mozilla Firefox is required to view the pages.

The planners and course authors have no financial arrangements or affiliations with any commercial entities whose products, research or services may be discussed in this activity. No commercial support has been accepted for this activity.

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Employed by or in New York State?

If you are employed by NYS or a local health department in NYS, we recommend that you enroll for this course through the NYS Department of Health Learning Management System (DOH LMS).