"Exploring Cross-Cultural Communication" is a web-based course that invites learners to spend time thinking about and developing their own responses to a variety of ideas and situations about culture, communication and public health. Learners will explore the meaning of culture, methods of communication, and strategies for communicating more effectively by taking part in “virtual” group conferences, reading and responding to simulated e-mails, and utilizing resource documents.
The course is divided into three modules, designed to be completed in the order they are presented.
This module presents some basic but important concepts of culture through a virtual group seminar. In the first seminar, culture is defined and the reasons why people create cultural stereotypes is examined. A set of simulated e-mails introduces the learner to a situation that requires the application of both cultural sensitivity and sound communication techniques.
The second module defines health communication, describes the process of human communication and offers a number of good communication strategies.
3. Cross-Cultural Communication
By working through the final module, learners compile a list of effective cross-cultural communication strategies which help in resolving the communication situation presented in the first module.
Building on the format of the "Orientation to Public Health" course, "Communicate to Make a Difference" allows learners to interact with the course in meaningful ways. By providing thoughtful responses to questions posed in the course seminars, learners can explore their own cultural beliefs and biases.
After completing the course, the learner will be able to:
- Give examples of discriminating and non-discriminating practices in providing public health services.
- Recognize effective methods/strategies/techniques for unbiased communication.
- Explain how effective cross-cultural communication influences public health service and program acceptance.
- Identify specific factors that influence an individual’s or group's acceptance of public health information and services.
- Describe job-specific benefits of effective cross-cultural communication.
- Define culture.
- Explain the importance of a diverse public health workforce.
- Develop increased awareness of diversity.
- Understand how and why stereotypes/generalizations are created.
- Identify the cultural groups served by the unit/organization the participant represents.
Continuing Education Credits
Credits available until November 30, 2020.
Contact Hours in Nursing Continuing Education
The University at Albany School of Public Health is an Approved Provider of continuing nurse education by the Northeast Multi-State Division, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.
This offering is approved for 1.5 nursing contact hours.
Continuing Medical Education Credits
The School of Public Health, University at Albany is accredited by the Medical Society of the State of New York (MSSNY) to provide continuing medical education for physicians.
The School of Public Health, University at Albany designates this enduring material for a maximum of 1.5 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Category I Continuing Education Contact Hours in Health Education
Sponsored by the School of Public Health, University and Albany, SUNY, a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive up to 1.5 total Category I contact education contact hours. Maximum advanced-level continuing education contact hours available are 0.
New Jersey Public Health CE Credits
This activity is sponsored by the Rutgers School of Public Health, and has been approved by the New Jersey Department of Health. This program is designated for the participant to receive 1.5 CE credits. Approval number: CE #10503
To receive NJPH Credits for this course, please email your certificate of completion to Carl Donaldson, firstname.lastname@example.org
Generic Continuing Education Credits
1.5 hours of Generic Continuing Education Credits.
- Training launched: September 2004
- Estimated time: 1.5 hours
- Free and open to the public
The planners and course authors have no financial arrangements or affiliations with any commercial entities whose products, research or services may be discussed in this activity. No commercial support has been accepted for this activity.