The Messenger Chronicles: Be Prepared!

The Messenger Chronicles: Be Prepared!

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Overview

The "Messenger Chronicles: Effective communication strategies for difficult conversations" presents a new framework for communication in difficult situations. This framework shifts focus away from managing "difficult" people towards an understanding of the process of difficult conversations and accepting responsibility for one's own performance. Given realistic situations and real-world conversations, learners will experience communication strategies and practical techniques in context.

The "Messenger Chronicles" is organized into a number of modules that simulate realistic conversations. Many of the conversations are split into three sections: Read, Think and Analyze. Learners will read a conversation and then will be asked to think about certain aspects of the conversation by answering questions or engaging in activities. Further information can be gained from an interactive analysis of the conversation.

This series includes the following courses:

  • Messenger Chronicles: Intro and 4Cs
  • Messenger Chronicles: Flex Time Fiasco
  • Messenger Chronicles: Be Prepared!
  • Messenger Chronicles: Managing Stress and Time
  • Messenger Chronicles: Moving Towards Synergy

It is recommended that you take these courses in the order listed above as the content from courses in the beginning of the series provides a foundation for the courses later in the series.

At the end of completing all 5 courses, learners will be able to become more aware of their individual communication performance and strive for higher levels of performance.

"Be Prepared!" is the third course in this series. At the end of this course, you will be able to:

  • Describe each step in the process of a difficult conversation.
  • Describe strategies for effective conversations.
  • Describe reasons why it is important to be prepared for a difficult conversations.

The planners and course authors have no financial arrangements or affiliations with any commercial entities whose products, research or services may be discussed in this activity. No commercial support has been accepted for this activity.

Employed by or in New York State?

If you are employed by NYS or a local health department in NYS, we recommend that you enroll for this course through the NYS Department of Health Learning Management System (DOH LMS).